Hebei Province National Tax System Implements Tax Service Standard Of County Tax Authorities

Since October 1, 2014, the tax service standard of the county level tax authorities (1 edition) has been implemented (hereinafter referred to as the "specification"), which has made the tax payers of our province feel the real convenience.

According to estimates, since the implementation of the taxpayer information submitted by the province reduced by 39%.

Reduced by 62%, tax times decreased by 50%, and tax time decreased by 56%.

With only one reduction in data submitted, the general taxpayers in the whole province can reduce about 69 million 680 thousand pieces of paper information in a year, and 13 million 300 thousand taxpayers on small scale. The cost of each piece of paper plus consumables is 0.3 yuan, which can save taxpayers in the whole province every year.

More than 2500 yuan.

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After the implementation, the service standards of the whole province are unified and pparent. Taxpayers are required to go to any tax authorities in the whole province to process tax registration information and time limits.

At present, the 212 service standards implemented by our national tax system are all in line with the requirements of the code, of which 34 service items are better than the basic requirements of the "specification", and 29 items meet the upgrading requirements, that is, 84 items have been handled.

The code contains 72 contents, namely, tax registration, tax identification, invoice handling, declaration and payment, preferential handling, proof handling, publicity and consultation, rights and interests maintenance and civilized service. There are 72 items in 9 categories: 212 service items and 1120 service specifications, which cover all the tax authorities' front desk businesses for the tax payers.

Many procedures that need to be cleared before 35 days are now completed in half a day.

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In accordance with the requirements of "better process, simpler links, shorter time and better effect", Xifeng county has laid down the basic norms, innovating and upgrading norms in the implementation of the national tax service standards for county tax authorities, pforming the "last mile" of service taxpayers into highways.

First, improve and optimize the collection and management process.

The specific service content is collected to the front desk service position, and the relevant service window is clearly defined.

To accomplish the seamless docking of undertaking, handling and feedback work, barrier free circulation.

According to the specialized management mode of tax source, the process of collection and management is combed. According to the principle of simpler, better and better, 28 tax related items involved in the area are reduced and the time limit is compressed, 2 links are reduced at most, and the maximum time limit is reduced by 32 working days.

The two is to set up Commissioner for tax services.

The Commissioner of tax services is set up in the tax service hall, and the tax service is further moved to the front desk.

The Commissioner of tax services is responsible for accepting first questions, telling procedures, answering questions, solving tax problems, guiding tax collection, results pressing and feedback.

After the operation of the specification, according to the business needs and window settings of taxpayers, the Commissioner of tax services serves the taxpayers point by point, and guides taxpayers to the corresponding service areas according to their needs, so as to facilitate taxpayers to handle tax related matters most quickly.

Since the establishment of the Commissioner of tax services, the taxpayer has consulted and received more than 1000 taxpayer inquiries, and has handled more than 310 times of invoices for taxpayers, and has received more than 360 declarations of unpaid invoices in the background of the tax service office, and has tutor taxpayers to fill in information for more than 500 times.

The three is to set up a software service team.

In order to solve the unskilled operation of taxpayers after the implementation of the code, combining the characteristics of wide jurisdiction and inconvenient traffic, a tax related software service team was set up. The problems encountered by taxpayers in the use of tax related software were quickly solved by using QQ remote assistance and door-to-door guidance, so that tax services could be extended in space and time.

It saves taxpayers' tax time and improves their work efficiency, which has been praised by taxpayers.

Since the establishment of the tax related software service team, we have accumulated more than 100 times of the difficulties encountered by taxpayers through QQ remote assistance and door-to-door guidance.