Etiquette Norms In Handling Letters And Visits

      1。信访处理的礼仪准则

　　应善始善终地处理信访中提出的问题，不得无限拖延。如果不便公开来访人的身份，务必为其保密。

We must be practical and realistic in dealing with the problems that need to be solved in the visit. We must do things according to the policy requirements, and can not cope with them.

　　2。人员来访礼仪规范

Reception indoor and outdoor environment should be quiet, neat and have a bright and friendly atmosphere, so that visitors can speak freely.

High quality and competent personnel should be arranged for reception work.

The receptionist must pay attention to etiquette in reception.

When visiting the petitioners, whether they are to be commended or criticized, they should actively and enthusiastically greet them and invite them to take seats. In the reception, they should be calm and listen carefully to their reflection. They should accurately and without prejudice or without any judgement, and should not rush to conclusions. If the visitors reflect the situation, they should try their best to do some consolation and relief work to ease the atmosphere. At the end of their visit, they should check their names, identities and contact ways with the visitors, and inform them of the approximate time to give the answers after investigation and research.

　　3。信函来访礼仪规范

　　1）作好来信记录

The names, addresses, occupations, problems and suggestions and suggestions of future letters will be kept in the register for later investigation.

　　2）及时处理信函

After receiving the public letter, proceed with the investigation and verification of the situation as soon as possible, or immediately reply to the other party, inform the letter that it has been received, and are in the process of investigation and verification, please wait for a reply.

　　3）告知处理结果

When the problem is finished, the petitioner should be promptly informed of the result of the treatment, showing the importance and politeness.

　　4。电话来访礼仪规范

The records should be carefully recorded, including the name, address, telephone and reflection of the other party; in the conversation, we should pay attention to the politeness, not to be intoler; after the phone call, the facts should be investigated and verified, and the superiors are submitted to the superior and the opinions are put forward for the reference of the superior.