New "Consumer Law" Issued, Small And Medium-Sized Sellers Are Highly Concerned

< p > the newly revised "consumer protection law of the People's Republic of China" (hereinafter referred to as the "new consumer law") has attracted widespread attention from consumers and businesses about the "seven day" rule of "long distance purchase".

Experts believe that the seven day no reason to return goods in the form of legal provisions of the seller's minimum service standards, in fact, has exceeded the standards of developed countries.

In addition, some respondents believe that in the actual implementation process, it is difficult to achieve seven days without reason to return.

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< p > < strong > conditional "no reason to return" < /strong > /p >

< p > October 25, 2013, the fifth session of the Standing Committee of the twelve National People's Congress made second amendments to the consumer rights protection act, which will be implemented in March 15, 2014 and added some provisions under the new consumption situation.

Twenty-fifth of them clearly stipulate: "operators sell products by means of Internet, television, telephone, mail order, etc., and consumers have the right to return products within seven days from the date of receipt of the goods, without giving reasons."

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< p > but this "no reason to return" is conditional.

The new "consumer act" first lists 4 categories of goods that are not within the scope of no reason to return, that is, the digitalized products and delivered newspapers and periodicals produced by consumers, including fresh, perishable, online downloading or audio-visual products, such as audio-visual products, and consumers.

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< p > the new consumer law further explains: "other commodities that are recognized according to the nature of the commodity and are not returned by consumers when they are purchased, are not applicable to unreasonable returns."

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< p > this relaxes the precondition for no reason to return goods. Besides the 4 commodities mentioned above, the commodity that the buyers and sellers have agreed on in advance not to return is not listed here.

It is understood that in the current actual electricity supplier pactions, especially in the C2C platform trading, underwear, cosmetics and other commodities are often regarded as "not to return" merchandise.

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< p > < strong > small and medium-sized sellers complain of "/strong > < /p >"

< p >, "it is really unreasonable to return products, and some consumers who are trying to make a loophole may get worse."

Miss Fang, a shop operator who is engaged in overseas cosmetics purchasing on Taobao, told the International Commercial Daily reporter that at present, there are individual consumers who use rebate requests to discount the shopkeepers.

"For example, the original mask of 120 yuan, the buyer will say after receiving the goods:" unlike what I imagined, it would be better if I was 20 yuan cheaper, or else return it to me. "

Miss Fang believes that under the new "consumer law" environment, the hidden loss brought by returns will be greater.

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< p > for this, Zhao Ping, an e-commerce expert of Ministry of Commerce, said: "under the background of the new consumer law, there is no reason to return the goods, which may make the small shop operators face greater operating costs, and there will be more pressure in the fierce competition."

She believes that on the contrary, for businesses with a certain strength, there is no reason to return goods within seven days, which may be the standard of service they are already implementing.

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Miss P, director of the Tmall bazaar underwear flagship store, told reporters that they had provided seven days' replacement service, but "no goods can be returned for goods that have been cut off and cleaned so that the products are sold for two times".

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< p > Zhao Ping believes that the new "consumer law" stipulates that seven days without reason to return goods is a "minimum standard" for the net business service in the form of law. At present, all businesses are required to implement this standard.

"In practice, if a businessman refuses to return goods, and consumers feel that the cost of safeguarding rights is relatively high, the regulations may be in a state where people do not raise their duties and do not look for officials."

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< p > "but this modification will help the network operators to promote" a href= "//www.sjfzxm.com/news/index_cj.asp" > rational /a "to a certain extent, and recommend the products they need more to consumers.

Zhao Ping said.

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