Amazon Dangdang Responded To CCTV Report: It Has Returned The Refund And Closed The Store To The Seller.

According to CCTV's "economic half-hour" report yesterday, through CCTV survey, Amazon and Dangdang part of cosmetics and future official channels, and Amazon's IELTS Lauder cosmetics were identified as fake. Amazon China and Dangdang today issued a statement in response to CCTV's report.

Amazon issued a statement to Tencent that the product of CCTV's investigation came from Amazon's third party seller's platform. After receiving relevant customer feedback in February this year, Amazon has agreed to refund refund for customers, and has permanently closed stores related to sellers. The statement issued by Dangdang indicated that the two shops that had been complained to have been dealt with at the first time and further investigated thoroughly. For those who have purchased goods in these two stores, Dangdang provides unconditional return service.

Both sides said in a statement that they have adopted a more rigorous auditing mechanism on the issue of counterfeit goods, and they have closed the store to sell the sellers of fake goods.

But Dangdang also admitted that cosmetics appeared fake because the licensing of brand channels has been a problem in recent years. Many international cosmetics brands are reluctant to open their network sales licenses. In order to ensure the quality of goods, Dangdang has strict qualification examination system for the incoming merchants, but it can only ask them to provide proof of purchase channels to ensure the authenticity.

　　 The following are the statements made by the two companies in response to CCTV.

Amazon: on the content of "economic half-hour" program coverage, make three points:

"First of all, since we receive the feedback from consumers, we immediately and repeatedly take the initiative to contact the customer for a refund. Secondly, we also hope that customers will return the goods they purchased so that Amazon can carry out the investigation. Unfortunately, we do not get the cooperation of the customers. Third, because of the prudent and responsible attitude towards consumers, we have closed the relevant seller shops."

At the same time, Amazon has also expressed sincere apologies to individual sellers for violating Amazon's policies and harming the interests of consumers. It also welcomes feedback and advice from all sides to make continuous improvements.

On the issue of counterfeit goods, Amazon said that it has further strengthened the seller's audit and management procedures, such as a more stringent one by one audit for beauty and personal care sellers and their products. Amazon emphasizes zero tolerance policy for counterfeit goods, and Amazon will immediately and permanently shut down its stores for anyone selling fake goods.

Amazon launched its third platform business in 2011. In the protection of consumers' legitimate rights and interests, Amazon's "Amazon trading protection" provides consumers with the protection of the quality and distribution services purchased by the third party platform.

For e-commerce websites, the authenticity and return of goods have been a long-standing problem, and platform providers also need to bear joint and several liability for counterfeit goods sold by third party sellers on their platforms. Since March 15th this year, the new law on the protection of consumers' rights and interests has stipulated that except for special commodities, consumers have the right to return goods within 7 days from the date of receipt of the goods, while the punitive damages for counterfeiting and counterfeiting have increased from 2 times to 3 times.

　　 Dangdang statement full text:

Sorry to be late! But we have been working hard to investigate and act.

We have attached great importance to the media reports that Dangdang network platform merchants sell parallel products, and have already dealt with the two shops that have been complained to for the first time, and further thorough investigation. For consumers who have purchased goods in these two stores, we offer unconditional return service.

Cosmetic channel authorization has been a problem in recent years. At present, many international cosmetics brands are unwilling to open the network sales authorization. In order to ensure the quality of products, although we have strict qualification examination system for incoming businesses, we can only ask them to provide proof of purchase channels to ensure genuine products.

We sincerely hope that the brand can directly cooperate with us, open up the sales authorization to the e-commerce website, and welcome the supervision and spot check of the relevant departments.

Finally, thank the consumers for their support and love, and the supervision of our media friends to Dangdang. We will also strive to provide consumers with more choices, lower prices and more convenient services.