There Are Three Bags Of Footwear For Such A King.

The quality of the shoes after replacement is only responsible for the maintenance. The warranty time can only be counted from the initial purchase date, and the consumers question. - "Anta" has such a three package rule for the overlord. Huang Changman, a correspondent, Qin Xiao newspaper reporter, reports that the three package period after the replacement is counted from the original purchase time.

Is it possible to carry out repairs only in the three package period and not replace them?

Recently, a Mr. Chen called the newspaper to consult the two questions above. After receiving the negative answer, he asked the reporter: why can Anta brand do this?

Do their own store regulations outweigh the relevant regulations of the state?

In February 8th this year, Mr. Chen bought a man's leather sports shoes priced at 239 yuan on the Anta store in Confucius Temple Commercial Street, Nanjing.

However, after 4 days of wearing the new shoes, the appearance of cortical cracks on the vamp seriously affected the beauty.

This surprised Mr. Chen: the famous brand Anta is famous all over the country, and the price is not 239 yuan. Why is there so much quality problem?

So he immediately found the Anta store with his shoes. After the other party took the shoes, they said they had no right to judge whether there was any quality problem, so they had to return to the manufacturer for testing.

Mr. Chen also put forward the quality inspection report of the batch of shoes, but was refused by the exclusive store.

Next, Mr. Chen began to wait for the reply from Anta. But four or five days later, he did not receive a call.

In desperation, he had to complain to the Consumers Association of Qinhuai district. On the same day, Anta informed him that the cracking of the upper part of the shoe was a matter of quality and could be exchanged.

In February 20th, Mr. Chen once again came to the Anta store and successfully got the new shoes. However, the salesmen indicated that the shoes that had been changed were on the invoice. If there was any quality problem again, the shop was only responsible for the maintenance. At the same time, it was also indicated that the warranty time was counted from the first purchase in February 8th.

At that time, Mr. Chen did not question the store's actions. He thought the other party would follow the normal procedures and would not fool the consumers. The commodities after replacement might really have this special regulation.

However, a few days later, Mr. Chen learned from his friends and online enquiries that the practice of Anta store was totally out of line with the existing regulations of the state. After the replacement of the three packages, the time of the three packages must be recalculated from the date of replacement. The contents of the three packages also include not only the warranty but also the refund and replacement.

"I didn't expect that a careless Anta would really be a good place for a store."

Mr. Chen told reporters that as an ordinary consumer, it is impossible to understand all the laws and regulations of consumption. Besides, Anta, as a famous sports brand in the country, deserves our trust. Who can think of playing this smart trick on the three package problem? Fortunately, he has not signed his name on the invoice, otherwise it is not clear enough.

Mr. Chen finally asked Anta to make an apology for it and put the changed shoes into three packages.

After receiving complaints from Mr. Chen, reporters immediately contacted Anta (China) Limited.

The company's customer service department 802 staff explained that the franchised store does not have the right to determine whether the product has quality problems, it must be sent back to the manufacturer for testing.

If the quality problem of the product is confirmed, it will be carried out according to the three package.

The replacement period of the three package will be recalculated. Anta has no special requirement that it can only be repaired without replacement.

The staff finally indicated that she would give a reply to reporters after verification of the relevant circumstances.

A few hours later, the reporter received the call from the 802 staff member. She said that after their understanding, it was confirmed that the staff of the store had made mistakes in their work, indicating that the contents on the invoice clearly did not conform to the company's commitment to consumers.

At present, they have communicated with consumers, and the consumers are satisfied with the replacement of their shoes after being replaced by three packages.

The Secretary General of the Qinhuai consumers' Association, Lantian Hui, said in this complaint that the three package of national footwear stipulates that the "three package" of the footwear of more than 100 yuan (including 100 yuan) is valid for 90 days. Footwear products are seriously degumming, cracking, cracking, breaking, binding, cracking, breaking, heeling, skin falling, core collapse, nail head protrusion and other quality problems. Operators should undertake the responsibility of "three packets" for return, replacement and repair.

The eighth, ninth, tenth provision also states that the quality problems of footwear products are within 7 days from the date of sale. Consumers may choose to return, replace or repair them. Within 15 days, consumers may choose to replace or repair them. After replacement shoes, the "three package" period of validity will be recalculated from the date of replacement, and the operator will provide new three packages or the replacement of the original three card and the date of replacement.

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