Telephone Etiquette "Three Steps"

How to answer the phone is also an art. If you want to be a qualified receiver, there are many etiquette to learn. First of all, to prepare for the call, whether private or public telephone, especially the latter, should prepare some items beside the telephone: telephone directory, telephone record book and recording pen. Do not always tell the person when needed: "please wait, I'll get the paper and pen." this delays the time and impoliteness.

Second, when you hear the phone ring, you should put down what you do to answer the phone as soon as possible. It is necessary for some units to set the bell to answer three calls. The first sentence to be said by the speaker is to ask each other cordially: "hello." the next is to say your work unit and name. It is not only polite, but also helps the other party to confirm that he has the wrong number.

If the phone is ringing, if you are talking with the guest, you should first greet the guest and then answer the phone. If you find that the call is not suitable for outsiders, you can tell the other person that "I have a guest around me, I will call you back later". Do not leave the guests and talk on the phone.

No matter where you pick up the phone, you must be elegant and dignified. You should take it lightly and put it gently. When you move the telephone to your side, do not stretch your hand.

Not in Listen to the phone When greeting, speaking or whispering some questions with others, if there are many people in the room who are meeting and chatting on the phone, ask them to stop first and then ask them to stop. Answer the phone .

During the call, in order to make the other person know that he has been in the process of speaking. Listen for Or to express understanding and consent, we should whisper "hum", "yes", "yes" and "good" phrases from time to time.

After the call is finished, you can ask the other person: "what else is there?" or "what else do you want to tell?" this kind of polite expression is meant to show respect for the other person, and to remind the other person.

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Shake hands. When you shake hands to show warmth and friendliness, you should make a little effort, but do not hold the pain. The handshake does not need to force or grip. In general, the handshake of a man and woman can not be held tightly. Westerners often grasp only the finger parts of a woman, but an old friend can be an exception.

If the woman does not extend her hand and does not shake hands, she can use a nod or bow to greet her. The host should extend his hand to the guest to show her welcome. Between the young and the young, the elderly should wait for the elderly to reach out first, and the lower class should wait for the superior to stretch out their hands first, so as to show respect. Many people shake hands at the same time, do not cross, wait for others to shake hands, then stretch out their hands. When they shake hands, concentrate their minds, look at each other, smile, greet, shake hands, do not look at the third party, and do not look around. They do not respect each other's performance. The order of handshake is: between men and women, men must wait for the woman to shake hands first.

Handshake time. The length of the handshake can be grasped according to the intimacy of the handshake. The first meeting should be controlled within 3 seconds. Avoid holding the hands of the opposite sex for a long time. Even if the hands of the same sex are not allowed, the time should not be too long, so that the other party can not stop. But too short a time will be considered arrogant and cold.

Wearing gloves or wearing sunglasses while shaking hands can not put the other hand in the pocket. Only women can shake hands with people when they are in social occasions. Shake hands should not make long speeches, bow and scrape, too polite. This will only make the other party uncomfortable and uncomfortable. Avoid crossing handshakes when interacting with Christians. This shape is similar to the cross, which is regarded as unlucky in the eyes of Christian believers. It is not necessary to shake hands with Arabs and Indians and avoid shaking hands with others because they think the left hand is unclean. It is impolite to shake hands and shake hands with a long person or a woman. Whenever possible, stand up and stand. Shake hands taboo.