Japanese Shopping Guides Sell Clothes Like This.
In Japan, what is the best service provider in the world for clothing terminal sales and services?
Special statement: I am actually a boycott of Japanese goods, and have successfully stopped friends from buying Japanese cars, but this does not affect me at all.
Japanese business
Research and learning.
"Three people walk, there must be my teacher" is the traditional virtue of the Chinese nation. You should also have the courage to learn from competitors.
Learning point 1: like and loyal to their products.
When purchasing a job in Japan, the first condition is that you like the company, the store and the brand.
When he joined the company, he would be loyal, liked and trusted one hundred percent of the company's products.
They will buy and wear their own brand clothes and be proud of them.
Many of China's shopping guides do not necessarily like their products, but also very few buy and wear their own products. Even when sales are bad, complaints are caused by poor products.
Learning point 2: treat and not buy customers.
attitude
If you buy their products in Japan, they will be very proud of your purchase, because another customer believes their products. If you do not buy them after entering the store, they will feel very guilty.
In the Japanese shopping guide, you enter the shop to express their trust, and how can you live up to this trust? If you do not buy it, Japanese guide shopping will not only feel that you have problems, but also express extreme regret.
China's shopping guide will generally be happy because customers are buying it, because it is close to the target, personal performance is much more, and this month's Commission has increased; if you do not buy it, especially if you have tried a lot, or because the counter price is not bought, you will be angry.
You want to hear "welcome to come next time?" don't be funny. It's just for customers who carry bags out.
Learning point 3: service awareness is greater than
Selling skills
Is sales skills important?
But for Japan, the whole country is in service. They do not seem to have any production industry, no sales industry, no industry other than services.
This is especially true for clothing stores.
When China's shopping guide is studying how to improve sales probability and improve performance through skills, Japanese shopping guide has been working on services.
How do you feel about these points?
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First, we should attach importance to and cherish every customer. We should treat every customer earnestly and patiently, and sincerely seek customers' products for customers.
Don't judge people by their appearance. Do not think they will not buy it intuitively.
Always remember that every customer has 250 potential customers behind him.
Maybe she has no money to buy, but let her like it, let her enjoy our "beauty", she will let friends together to share.
At this time, we worry about no customers.
Two, when opening a business, if the salesperson is not able to see the salesperson's work at any time near the door,
This often stops customers from wandering outside the door, affecting our store atmosphere.
Please remember that success is half the sale.
Three, when receiving customers, sales staff should not be controlled by customers. For example, following customers, asking customers what they want to buy, what they like, and whether they like it or not, when they recommend it to customers, once they are rejected by customers, they dare not push it again.
We should have our own way of thinking to guide customers, get close to customers, chat with customers, understand customers' needs and preferences from chatting, make targeted recommendations, and then explain the reasons for their recommendation.
Four, when a customer looks at a piece of clothing, don't try it on for the customer. Don't wait for the customer to get dressed. Then ask the customer if he can get a pair of trousers.
Please remember to try it on for customers.
Only in this way can we lay the foundation for high singles.
Five, when the customer is trying on the clothes, many salesmen start chatting with two people outside the dressing room, or chat with the salesmen next to them.
Instead of chatting with customers, we need to know more about customer needs and preferences.
Nor did the assistant get the next few suits for customers.
Six, when customers try out the first set and the second set, salespeople often say some general words (good-looking, this is also suitable for you, you wear this is also very good), did not say the difference between the two sets on the body, let two sets for comparison, through comparison to illustrate two sets can more fully display the customer's temperament.
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