Online Shopping Complaints Increased By More Than 40%

3. 15 is approaching. Complaints about online shopping have become the hardest hit areas.

Reporters learned yesterday from the Shenzhen municipal Consumer Council. In 2011, the consumer complaints committee of the Shenzhen Consumer Council received 2576 complaints involving the Internet, an increase of 42.95% over the previous year, accounting for 15.94% of the total consumer complaints in the city.

In 2011, the Shenzhen municipal market supervision bureau handled 5716 complaints and complaints, and the phenomenon of counterfeiting and shoddy goods was not serious.

Yang Jianchang, a deputy to the Municipal People's Congress and a "star of rights protection", told reporters: "there are many complaints about online shopping. There are 38 complaints online shopping this month, which is only 9 days in March.

He suggested that

Reminder: when trading, we should pay attention to verify the qualification screenshots.

According to the latest statistics from the Shenzhen municipal market supervision bureau, since 2011, the Department has handled 67229 complaints and complaints from consumers, and handled 5716 complaints and complaints in online shopping, which focused on problems such as shoddy online shopping, fake and shoddy goods, false goods, false propaganda, and no after-sales service.

From the perspective of complaints, online shopping disputes generally have the following characteristics: shopping websites are mostly unknown or cottage websites; there are no sellers' detailed names, addresses and related materials on the website and goods express list; the selling price of goods is generally far lower than the market price of the same period; when pactions are required, direct remittance is not required, but the third party is not paid by a safe and reliable party.

Market regulators recommend consumers: first of all, we should pay attention to verify the qualifications of online shopping platforms and distributors.

Secondly, attention should be paid to preserving evidence and making screenshots.

Large sums of money should be carefully chosen for hosting accounts.

Third party payment, cash on delivery and so on shall not be paid by cash pfer.

NPC deputies: legislation should be made to determine the rules of online shopping.

Deputy to the Shenzhen Municipal People's Congress

First, legislation on online shopping regulations should be enacted to regulate online shopping rules.

Second, businesses should pay deposits.

"Like the travel agency, the Guangdong tourism Ordinance stipulates that businesses must pay 120 thousand yuan deposit, and the margin should be supervised by third parties."

Yang Jianchang said that Shenzhen's largest online shopping platform Huaqiang North online stipulates that each merchant should pay 30 thousand yuan deposit, and the first payment will be made if it complains.

This is an innovation, hoping to set up a typical model and create an honest shopping platform.

However, there is still a lack of legal basis for collecting net deposits from online shopping.

Third, the real name registration system is licensed by the trade and Industry Bureau and filed in the Public Security Bureau.

Lawyers said: the burden of proof should be laid down by businesses.

He suggested that the burden of proof should be reversed in order to protect the rights of online shopping, and the burden of proof should be borne by businesses.

We should improve the consumer rights law and increase the protection of consumers' rights and interests in the field of online shopping.

We should improve the access qualification of online shopping operators and make sure that they have the obligation to provide detailed commodity information, quality assurance and after-sale service, and protect consumers' personal data.