Three Measures Of Xifeng County To Conscientiously Implement The "Tax Service Standard Of The County Level Tax Authorities"

In accordance with the requirements of "better process, simpler links, shorter time and better effect", Xifeng county has laid a solid foundation for the implementation of the national tax service standard for county tax authorities.

Innovate and upgrade norms and pform service taxpayers' "last mile" into highways.

First, perfect and optimize.

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The specific service content is collected to the front desk service position, and the relevant service window is clearly defined.

To accomplish the seamless docking of undertaking, handling and feedback work, barrier free circulation.

According to the specialized management mode of tax source, the process of collection and management is combed. According to the principle of simpler, better and better, 28 tax related items involved in the area are reduced and the time limit is compressed, 2 links are reduced at most, and the maximum time limit is reduced by 32 working days.

The two is setting up.

Service specialist.

The Commissioner of tax services is set up in the tax service hall, and the tax service is further moved to the front desk.

The Commissioner of tax services is responsible for accepting first questions, telling procedures, answering questions, solving tax problems, guiding tax collection, results pressing and feedback.

After the operation of the specification, according to the business needs and window settings of taxpayers, the Commissioner of tax services serves the taxpayers point by point, and guides taxpayers to the corresponding service areas according to their needs, so as to facilitate taxpayers to handle tax related matters most quickly.

Since the establishment of the Commissioner of tax services, the taxpayer has consulted and received more than 1000 taxpayer inquiries, and has handled more than 310 times of invoices for taxpayers, and has received more than 360 declarations of unpaid invoices in the background of the tax service office, and has tutor taxpayers to fill in information for more than 500 times.

The three is to set up a software service team.

In order to solve the unskilled operation of taxpayers after the implementation of the code, combining the characteristics of wide jurisdiction and inconvenient traffic, a tax related software service team was set up. The problems encountered by taxpayers in the use of tax related software were quickly solved by using QQ remote assistance and door-to-door guidance, so that tax services could be extended in space and time.

It saves taxpayers' tax time and improves their work efficiency, which has been praised by taxpayers.

Since the establishment of the tax related software service team, we have accumulated more than 100 times of the difficulties encountered by taxpayers through QQ remote assistance and door-to-door guidance.